jl20 Casino – Privacy Policy

1. Introduction

jl20 ("jl20," "we," "us," "our") operates the online gaming platform accessible at jl20.app. This Privacy Policy describes how jl20 collects, processes, stores, and protects the personal data of users ("Player," "you," "your") who register for and use the jl20 platform.

This Privacy Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. By creating a jl20 account or using the jl20 platform, you consent to the collection and processing of your personal data as described in this Privacy Policy.

If you do not agree with the terms of this Privacy Policy, please do not register for or use the jl20 platform. For questions or concerns about how jl20 handles your personal data, please contact our Data Protection Officer using the contact details provided in Section 13 of this Policy.

2. Personal Data We Collect

2.1 Registration Data

When you create a jl20 account, we collect the following information:

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Philippine mobile number
• Email address (if provided)
• Username and encrypted password
• Residential address

2.2 Identity Verification Data

To comply with Philippine anti-money laundering (AML) regulations and Know Your Customer (KYC) requirements, jl20 may collect:

• Government-issued ID (SSS, PhilHealth, UMID, passport, or driver's license)
• Proof of address documents
• Selfie or facial verification image
• Proof of payment method ownership

2.3 Financial Transaction Data

When you make deposits or withdrawals on jl20, we collect:

• GCash or PayMaya account number (masked)
• Bank account details for BPI, BDO, or Metrobank transfers (masked)
• Transaction amounts, dates, and reference numbers
• Deposit and withdrawal history

2.4 Gaming Activity Data

jl20 automatically records your gaming activity on the platform, including:

• Games played, bet amounts, and outcomes
• Session duration and login timestamps
• Bonus and promotion usage
• Responsible gaming tool settings (deposit limits, self-exclusion status)

2.5 Technical and Device Data

When you access jl20, we automatically collect certain technical information:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Cookie identifiers and session tokens
• Pages visited and features used on the jl20 platform

2.6 Communications Data

If you contact jl20 customer support, we retain records of your communications, including live chat transcripts, to improve our service and resolve disputes.

3. How We Use Your Personal Data

jl20 uses your personal data for the following purposes:

• Account Management: To create, maintain, and administer your jl20 account, including processing login requests and account settings changes.
• Identity Verification: To verify your identity and age (21+) in compliance with Philippine gaming and AML regulations.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank, and to maintain accurate financial records.
• Gaming Services: To provide access to jl20's games, live casino, sportsbook, and other platform features.
• Regulatory Compliance: To comply with Philippine laws and regulations, including AML reporting obligations and PAGCOR-related requirements.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits and self-exclusion.
• Customer Support: To respond to your inquiries, resolve disputes, and improve the quality of jl20's customer service.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats.
• Platform Improvement: To analyze usage patterns and improve the jl20 platform's features, performance, and user experience.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications.

4. Legal Basis for Processing

jl20 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing required to fulfill our obligations under the jl20 Terms & Conditions, including account management and payment processing.
• Legal Obligation: Processing required to comply with Philippine laws, including AML regulations, KYC requirements, and gaming regulatory obligations.
• Legitimate Interests: Processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

5. Data Sharing and Disclosure

5.1 Third-Party Service Providers

jl20 may share your personal data with trusted third-party service providers who assist in operating the jl20 platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification services, game software providers, and customer support platform providers. These third parties are contractually obligated to process your data only as instructed by jl20 and in accordance with applicable data protection laws.

5.2 Regulatory and Legal Disclosure

jl20 may disclose your personal data to Philippine government authorities, regulatory bodies, or law enforcement agencies where required by law, court order, or regulatory directive. This includes disclosures required under the Anti-Money Laundering Act (AMLA) and related regulations.

5.3 No Sale of Personal Data

jl20 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Your data is used solely for the purposes described in this Privacy Policy.

6. Cookies and Tracking Technologies

jl20 uses cookies and similar tracking technologies to operate the platform, maintain your login session, remember your preferences, and analyze platform usage. The following types of cookies are used:

• Essential Cookies: Required for the jl20 platform to function. These cannot be disabled without affecting platform functionality.
• Functional Cookies: Used to remember your preferences and settings, such as language and display options.
• Analytics Cookies: Used to collect anonymized data about how players use the jl20 platform, helping us improve features and performance.

You can manage cookie preferences through your browser settings. Disabling essential cookies may prevent you from accessing certain features of the jl20 platform.

7. Data Retention

jl20 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations. Financial transaction records are retained for a minimum of five (5) years in compliance with AML regulations. Identity verification documents are retained for the duration required by applicable KYC regulations. Gaming activity logs are retained for a minimum of three (3) years. When your data is no longer required, jl20 will securely delete or anonymize it.

8. Data Security

jl20 implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• HTTPS encryption for all data transmitted between your device and the jl20 platform
• Encrypted storage of passwords and sensitive financial data
• Access controls limiting employee access to personal data on a need-to-know basis
• Regular security audits and vulnerability assessments
• Two-factor authentication options for account access

While jl20 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your jl20 account credentials.

9. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jl20:

• Right to be Informed: The right to know what personal data jl20 collects and how it is used.
• Right of Access: The right to request a copy of the personal data jl20 holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to jl20's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format.
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact jl20's Data Protection Officer using the contact details in Section 13.

10. Children's Privacy

The jl20 platform is strictly intended for individuals aged 21 years and above. jl20 does not knowingly collect personal data from individuals under the age of 21. If jl20 becomes aware that personal data has been collected from a person under 21, such data will be immediately deleted and the associated account will be closed. If you believe a minor has registered on jl20, please contact our support team immediately.

11. International Data Transfers

jl20 primarily processes and stores personal data within the Philippines. Where data is transferred to or processed by service providers located outside the Philippines (for example, game software providers or cloud infrastructure providers), jl20 ensures that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012 and its Implementing Rules and Regulations.

12. Changes to This Privacy Policy

jl20 reserves the right to update or modify this Privacy Policy at any time. The most current version will always be available at jl20.app/privacy-policy. Material changes to this Policy will be communicated to registered players via the contact information on their jl20 account. Your continued use of the jl20 platform following notification of any changes constitutes your acceptance of the revised Privacy Policy.

13. Contact – Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or jl20's handling of your personal data, please contact our Data Protection Officer:

Email: [email protected]
Platform: Live chat available 24/7 at jl20.app
Response time: Within 3 business days for data privacy requests

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) if you believe your data privacy rights have been violated.